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1.4 Based on 34 reviews
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  • Customers like
    • Too worst service and respect by tnt delivery people 2
    • Horrible experience 2
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  • Customers don't like
    • Uncaring attitude 6
    • Bad delivery 6
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Left instructions thru their website asking driver to deliver my parcel at my workplace if delivery is to take beyond a certain time. I got a reply saying they'll get back to me once they have it sorted out. I never got a second message. I called their toll-free number, I got a voice message saying it was beyond office hours and was ask to leave a message. I gave my name, phone number and tracking number of the parcel. I never got a call from... Read more

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They collected the shipment and now it is stuck in some Leige or somewhere and they are not even sure when it will get delivered! These people are liars, they can't deliver in the time they promise! Just don't trust them. Avoid using their service if you are sending documents as a matter of urgency. Looks like lot of people have struggled with them. It is my mistake that I didn't go through their reviews. I thought what could go wrong with a... Read more

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Consistantly fail to collect parcels. please avoid. I have booked out numerous parcels to be collected and they simply do not collect. I have rebooked same parcels out numerous times and they are still here!!. I have contacted them to no avail. IT IS A SHAME AS PARCEL2GO.COM WHO I USE ARE PRETTY RELIABLE. What more can I say. AVOID, AVOID, AVOID. This site is not helping as I am typing blah blah blah because it has to be a min of 100 words. I... Read more

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I have ordered, paid and received proof of shipment from the supplier in March 2016. TNT accepted that they have received the parcel in Johannesburg in March . I am in Cape Town and still haven't received the parcel in July. I have been calling them for the past 3 months, speaking to different people which some are no longer with the company but still no clarity as to what happened to the parcel after they received it. This was for the company... Read more

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As a trade compliance professional that has been shipping globally for 15 years, TNT is the pits! They have a 50% loss rate with my packages shipped with them. The customs documents and filling are almost always incorrect. Their employees are not empowered to fix any problems and are required to follow mundane time consuming procedures that are not trade compliance based. Stay away! The savings are not worth the pain! need 100 words so ill... Read more

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Hi I am Jainish, I am from Vancouver so i got a pack of biscuits and cereals from India. I always get from fed-ex and UPS and never had problem customs and this time they were telling me that you have to get a custom broker and if you do not have we will charge $45 for custom brokerage fees and after 2 days they send me a invoice of $82 so I call their accounts girl and I was telling her the food only worth $20 and charge is $80 she was... Read more

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Let me start by saying that I am really frustrated with the service TNT has provided us.last Friday I was in the kitchen and saw TNT courier entering in my yard with this postcard on his hand.Time that need to get to the door he disappeared leaving the postcard. No call, no knock, just the postcard precompiled with wrong ref number as I can not schedule another delivery. perhaps it was Friday and hurried acasa.era much easier to leave than to... Read more

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NOT A GOOD EXPERIENCE AT ALL,,THEY HAD MY PARCEL FROM CHINA,,THEY CUD NOT CLEAR CUSTOMS,,CALLED THEM, EMAILED THEM CHECKING WHAT GOIN ON WITH THE CONSIGNMENT, NO RESPONCE,,ONCE THEY ANSWER THE PHONE THEY ASK U TO STAY ON THE LINE AND NEVER GET BACK TO YOU,,THEN I FINALLY ARRANGED WITH ANOTHER BROKER TO CLEAR CUSTOMS FOR ME,,WITHIN 2 DAYS, THEY GOT BACK TO ME WITH RELEASE DOCUMENTS, HOW EVER TNT WAS DISPUTING THIS,,THEY WERE INSISTING ON DOING... Read more

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Their customer service is not existence. They seem like they cannot even get a shipment from the West Coast to Missouri without a problem. I had two packages that they had completely just lost. Nobody could tell me where they were not even a supervisor. They kept telling me they would call me back with information which they never did and then they said they could not get a hold of their Los Angeles Branch to figure out why my packages we're not... Read more

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One and a half hours on hold and listening to their message "TNTs dedicated customer service representatives are here to help you..." "Please hold the line...." "Fast, efficient and reliable service....." I guess if I go to sleep and leave the phone on, tomorrow morning I will still hear the same messages. What a inconsiderate company to expect customers to hold the line for hours ... Read more

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