Tnt Express - TNT AIR FREIGHT TERRIBLE SERVICE, SLOW, INCONSIDERATE, UNPROFESSIONAL!!!!! Do Not Use!!!!
I am a business owner. Recently my company was awarded a substantial contract which involved international orders. I decided to have the shipments sent via AIRFREIGHT in order to meet the contract dead lines/dates. All shipments with the exception of TNT arrived on time. Even ones which came from remote 3rd world countries which require special security screening at restricted US Points of Entry took less than a week. The TNT shipment originated in AU on the 17th of July 2015. Today is the 12th of Aug... NO SHIPMENT. I have called at least a dozen times and always told that they will call me back... Initially I was told the shipment was in LAX, not true! Then I was told it had not been shipped because they were missing information from me, not true! Later, they say it never was in LAX but JFK... Only one time did I get a return call and then it was useless call. The employees are very unprofessional, and have no idea of customer relations or problem resolution. After finally being told that the items are out of customs in JFK (8 Aug) and on a CONWAY freight truck, can you say AIRFREIGHT? Today, 12 Aug 2015, I call the CONWAY rep only to find out that they don't have the shipment, neither is it in their system. I paid big $$$ for airfreight and on the 17th I will have waited a month for the shipment. The way things are going, I doubt it will be here by then. I guess I should have shipped it SEAFREIGHT... Couldn't have been much longer, maybe quicker??? Now I'm losing $$$ due to missing my delivery dates, all because of HORRIBLE service by TNT Express!!!!! Shame on me for not reading the reviews before choosing a carrier. All I can say is "DO NOT USE TNT Express!"
Details
Reference 0
Pick up date 27 Jul 2015
Destination
Estimated due date 14 Aug 2015 The date presented is an estimated due date and is subject to change.
Signatory
Date Time Location Status
12 Aug 2015 08:53:00 Usa Others Shipment Arrived At Tnt Location
10 Aug 2015 20:39:42 New York Jfk Airport Shipment In Transit.
10 Aug 2015 18:46:00 Usa Others Shipment Arrived At Tnt Location
10 Aug 2015 18:12:43 New York Jfk Airport Shipment In Transit.
10 Aug 2015 18:12:00 Usa Others Onforwarded For Delivery
08 Aug 2015 18:10:05 New York Jfk Airport Released By Customs
03 Aug 2015 23:11:48 New York Jfk Airport Shipment Awaiting Physical Release From Customs Controlled Area
01 Aug 2015 17:59:00 New York Jfk Airport Held Customs, Awaiting Clearance Instructions From Receiver.
01 Aug 2015 15:27:34 New York Jfk Airport Shipment Received At Tnt Location
29 Jul 2015 17:28:00 Melbourne Shipment In Transit.
29 Jul 2015 11:02:00 Los Angeles Pre-arrival Customs Clearance In Progress
29 Jul 2015 00:28:32 Melbourne Shipment Received At Origin Depot.
29 Jul 2015 00:04:16 Melbourne Released By Customs
28 Jul 2015 23:37:54 Melbourne Shipment In Transit.
28 Jul 2015 21:36:08 Melbourne Shipment Arrived At Tnt Location
27 Jul 2015 21:16:03 Melbourne Shipment Arrived At Tnt Location
27 Jul 2015 17:49:23 Melbourne - Hallam Shipment Received At Tnt Location
27 Jul 2015 10:22:07 Melbourne - Hallam Shipment Collected From Customer
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.
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Comments
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We are in the same situation!
Our package was shipped on February 19 th.Arrived at JFK airport on February the 23 th.Today is March 1 th and still is there.Called TNT customer service several times.No one helping us.
Lesson learned for good.
Please people DO NOT USE TNT for overseas shippments!!!!!