Tnt Express
Reviews and Complaints
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Verified Reviewer | Bar Harbor, MaineI do not know how TNT can claim to be an express service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Alvin, TexasNascar Watching Review
Delivered to 82 Sugar Rd, label clearly reads 111 Maud St!!!
Never delivered my package!!!
Shipment from Fiji to Bermuda lost - been a month so far
TNT are passing the buck around, always "escalating the issue to a colleague" and no one brave enough to tell me they have lost it. Meanwhile I have lost a sale and still no one can tell me what country my box is in.
30 Apr 2014 21:18:00 AE4 Shipment Received At Transit Point.
30 Apr 2014 07:03:17 Nuneaton Delay Due To Routing Error. Recovery Actions Underway.
29 Apr 2014 23:23:36 Nuneaton Shipment Received At Origin Depot.
29 Apr 2014 23:22:59 Nuneaton Shipment Received At Tnt Location
29 Apr 2014 22:06:00 Nuneaton Shipment In Transit.
29 Apr 2014 21:40:01 Nuneaton Shipment In Transit.
25 Apr 2014 01:15:23 Nuneaton Shipment Received At Tnt Location
24 Apr 2014 00:42:40 Nuneaton Shipment Received At Tnt Location
23 Apr 2014 01:33:22 Nuneaton Shipment Arrived At Tnt Location
23 Apr 2014 01:33:19 Nuneaton Shipment Received At Tnt Location
18 Apr 2014 04:21:13 Nuneaton Shipment Received At Tnt Location
17 Apr 2014 01:38:28 Nuneaton Shipment Received At Tnt Location
16 Apr 2014 03:41:07 Nuneaton Shipment Received At Tnt Location
15 Apr 2014 06:35:35 Nuneaton Shipment Arrived At Tnt Location
15 Apr 2014 06:32:50 Nuneaton Shipment Received At Tnt Location
15 Apr 2014 05:48:00 East Midlands Airport Shipment Physically Released From Customs
15 Apr 2014 05:44:35 East Midlands Airport Shipment Received At Tnt Location
15 Apr 2014 01:10:05 Liege Euro Hub Shipment In Transit.
14 Apr 2014 23:41:06 Liege Euro Hub Shipment Received At Transit Point.
14 Apr 2014 23:22:05 Liege Euro Hub Shipment Received At Tnt Location
14 Apr 2014 17:05:39 Amsterdam Shipment In Transit.
14 Apr 2014 17:04:58 Amsterdam Shipment Received At Tnt Location
13 Apr 2014 08:48:00 Amsterdam Connection Delay. Recovery Actions Underway.
11 Apr 2014 18:20:52 Auckland Shipment In Transit.
11 Apr 2014 16:15:14 Auckland Shipment Received At Tnt Location
11 Apr 2014 04:38:00 Auckland Customs Clearance In Progress
11 Apr 2014 01:40:00 Nadi Shipment In Transit.
10 Apr 2014 20:13:48 Nadi Shipment Received At Origin Depot.
10 Apr 2014 20:03:02 Nadi Shipment In Transit.
10 Apr 2014 16:16:27 Nadi Shipment Collected From Customer
No feedback for 11 days
TNT IS INCOMPETENT AND UNRELIABLE
Let me start by saying that I am really frustated with the service TNT has provided us. It's horrible how they can be so irresponsible and incompetent at the same time.
I really don't recommend this courier because believe me, from our experience, it has been nothing but a total disaster. And worst, they don't respond back to e-mails. My boyfriend Jason have had a representative from Parcel2Go ask TNT to deliver a package to me here in the Philippines. The reason why he chose TNT is because he was drawn in it by TNT's Global Express Priority which means that I can receive my parcel within 2-4 days.
Jason wanted me to receive the package on or before the holidays. So the Collector came last 12/18/2013 (Wednesday) and collected the parcel. Everything was there including the invoice that he signed. Now since he paid a hefty price tag for the Global Express option, we were assuming that I will get the package by 12/21/2013 (Saturday) or if not, by 12/23/2013 which is a Monday.
But believe it or not, we were shocked as to what happened next. I have been trying to track the package but it shows "no records found". This was up until 12/23/2013. So, I told my boyfriend Jason about it.
We decided we will wait for a few more days but a few hours later, someone from TNT called him, stating that they need his VAT number. My boyfriend was so mad because he said it is a private parcel and it is not needed. With that being said, the operator said that they will have it delivered now. Jason got frustrated, asking why it have taken them so long to contact him.
Jason said that if they missed something (the detail that they were saying that they missed asking was not needed anyway), they should have called them ASAP, either 12/18/2013 or 12/19/2013. All they did was say sorry. Sorry won't do anything! So they have had it shipped out last 12/23/2013 and I continued tracking the package.
As per stated in their tracking website, the parcel should have been received here in the Philippines by 12/27/2013. Come 12/27/2013, no package came. I checked it out online and saw that the parcel is still in Liege Euro Hub (Belgium) since 12/24/2013. I still tried bearing with them and waited for another day.
No package came. So on 12/29/2013, Jason tried asking a representative from Parcel2Go to check on the status. The chat specialist told Jason that the status should be updated by 12/30/2013. I keep checking it, but up until now, 12/31/2013, it hasn't been updated.
I took this matter in my own hands. I tried chatting with a Specialist from Parcel2Go. The specialist's name was Michelle. Upon checking on it, the reason why the parcel is still held in Liege Euro Hub was because the invoice was not present with the parcel.
What the ***? TNT never contacted us about it and no one tried to follow it up when they know for a fact that the item can't be shipped without the papers! And why don't they have it? They are suppose to have it because it came along with the parcel.
So now, my hopes of getting the package by 01/02 is not gunna happen because of TNT's incompetent services. I am considered lucky if they won't lose my package. Up until now, we are waiting for a feedback.
If this can't be resolved, I guess we will have to consult a legal expert. TNT sucks big time and I dont, I really don't recommend anyone using it.
Delayed/lost package
TNT. "Sure we can".. NOT!!
Tnt Express Delivery Service Review
TNT Tracking system
TNT had promised x times 'it will be delivered in the following business day' but it never happened
I went for an interview
Misreporting weight to rip off GST from consumer
Unbelievably Incompetent !
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Is it not parcel 2go fault for not explaining what docs you need to send goods out of EUROPE. After all you booked with them not Tnt.....
They then used tnt
Then the drivers fault for picking it up
then tnt local depot fault for not sending it back to you the following day after collection.
A driver dropped a package at our office front door. It was for a different address.
I rang them to let them know. Was told someone would call back within 2hrs. 6hrs later I got a call, saying they would send a driver to pick it up by close of business. No show, I rang them again, corrected the pickup address again (they wanted to pick it up at the destination address).
Got a call back the next day to say they were confirming that it would be picked up, what time can they get it? gave them our opening times again. 2 Days later ... it is still sitting there.
I can't believe how poor they are. And this as their on-hold music reminded me many times is their "priority service" that provides a secure, trackable, overnight system. I also rang the sender, but unfortunately it is Toll's dispatch & logistics for Optus & Vodafone.
Equally useless.
If it isn't gone today, I might drop it off at the intended address myself or report the "suspicious package containing electronics" to the police.
Probably you should have read the instructions about what documents are needed for custom clearance.