Kenai, Alaska
100% full Not resolved

I bought a guitar from a guy in Australia.The guitar was made in the Netherlands so the duty tax should have been 5% not 10% which is what they billed me for.

Also should have been the value of the guitar, not what I paid. Also in addition to a $15 fee there was another $15 charge for who knows what. They would not answer the phone and wouldn't answer my questions through email. So I mailed them a cashiers check for the 5% duty and $15 fee.

Now two years later I've gotten a bill from a collection agency for the full amount. I've long since thrown away the stub from the cashiers check I mailed them and I have no way to prove I got it or they cashed it.

The collection agency won't respond to me either.TNT is the worst shipping company EVER.

Review about: Tnt Express International Shipping.

I didn't like: Uncaring attitude, Customer service.

Review #808824 is a subjective opinion of a user.

Billing Practices
Turnaround Time
Customer service
Reason of Review / Monetary Loss Problems with payment / $100
Preferred solution Let the company propose a solution

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