Tnt Express - Screwed up on Duty Tax and Wants Me to Pay Twice

I bought a guitar from a guy in Australia.The guitar was made in the Netherlands so the duty tax should have been 5% not 10% which is what they billed me for.

Also should have been the value of the guitar, not what I paid. Also in addition to a $15 fee there was another $15 charge for who knows what. They would not answer the phone and wouldn't answer my questions through email. So I mailed them a cashiers check for the 5% duty and $15 fee.

Now two years later I've gotten a bill from a collection agency for the full amount. I've long since thrown away the stub from the cashiers check I mailed them and I have no way to prove I got it or they cashed it.

The collection agency won't respond to me either.TNT is the worst shipping company EVER.

This review is a subjective opinion of a user.
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  • What I liked
      No items
  • What I disliked
    • Uncaring attitude
    • Customer service

Reason of review:
Problems with payment
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Tnt Express International Shipping
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review #808824 by

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