I bought a guitar from a guy in Australia.The guitar was made in the Netherlands so the duty tax should have been 5% not 10% which is what they billed me for.
Also should have been the value of the guitar, not what I paid. Also in addition to a $15 fee there was another $15 charge for who knows what. They would not answer the phone and wouldn't answer my questions through email. So I mailed them a cashiers check for the 5% duty and $15 fee.
Now two years later I've gotten a bill from a collection agency for the full amount. I've long since thrown away the stub from the cashiers check I mailed them and I have no way to prove I got it or they cashed it.
The collection agency won't respond to me either.TNT is the worst shipping company EVER.
More Review Details
What I liked
What I disliked
- Uncaring attitude
- Customer service
- Reason of review:
- Problems with payment
- Preferred solution:
- Let the company propose a solution
- Monetary loss:
- Product or service
- Tnt Express International Shipping
- Review category
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