The company's thoroughly mismanaged.
In July 2008, I received a bill for a duty and brokerage fee of a package I received from France back in October 2007. Their customer service rep claimed that a company audit revealed that I owed $43.
The problem is that if it were true, they should have billed me at the time of the package delivery. Indeed, since the value of the goods delivered was the same as the amount they charged, I would have refused it right there and then as I had done with some previous packages.
Now, I have no choice but to pay the fee, otherwise they threaten to send a collection agency after me.
One cannot but wonder how honest this is, since TNT is in effect, ramming a purchase down my throat. How can I possibly return the package to the sender now and refuse to pay the duty and brokerage fee?
Product or Service Mentioned: Tnt Express Delivery Service.